Shipping and Returns
PLEASE NOTE: To practice Social Distancing at our distribution facility, our teams are working in smaller group rotations. Shipments may be delayed. Thank you for your understanding.
Place your orders on or before December 12 to ensure delivery prior to Christmas!
ORDERS WILL NOT SHIP TO A P.O. BOX ADDRESS
USA - Orders shipping to U.S. addresses:
$0 - $49.99: Special Handling Small Parcel: Standard Ground 5-7 day shipping - $9.95
$50.00 and up: Standard Ground 5-7 day shipping - FREE
Orders cannot be shipped to a Canadian address and the following US regions:
Alaska, Hawaii, Puerto Rico, American Samoa, Armed Forces Atlantic, Armed Forces Europe, Armed Forces Pacific,
Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and US Virgin Islands.
Europe - European customers may CLICK HERE to shop our GUND UK site for the best available rates.
Cancellations
We get to work processing your order as soon as it is submitted, so unfortunately we can't cancel or change your order even if you have not yet received a tracking number. Your delivery address cannot be changed after you place your order.
30 DAY RETURNS
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
You can return most new, unopened items in their original packaging within 30 days of delivery for a full refund, as noted below:
• Email customerservice@gund.com with your order number to initiate a return and to receive instructions for returning your product.
Please Note:
• Original delivery fees are refunded only if returns are for defective/damaged products or incorrect orders.
- The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded unless the product is defective/damaged or the order is incorrect.
• Credit for returned items will be applied to the credit method that was used to make the purchase. - Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please email customerservice@gund.com with your order number for assistance.
Damaged Items
If you have accepted delivery and then find shipping damage, please email customerservice@gund.com with your order number immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
If you have recently placed an order and need information about us or would like to change your order, please email customerservice@gund.com with your order number
Indemnification
You agree to indemnify, defend, and hold harmless GUND and Shopify, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopify or GUND's services.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. GUND reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, GUND will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.
