Product Support

Keeping Your Plush Friend Feeling Their Best

The most loved friends need a little extra TLC sometimes. From gentle washing instructions to fluffing tips , we’re here to help your friend stay as soft and huggable as the day they met.

How to Wash Your Friend

Every GUND plush is made with love and careful attention to its unique features. Before washing, always check your friend's care tag or sewn-in label for specific instructions.

Machine Washable Friends

Place your plush in a mesh laundry bag or pillowcase to help protect their features. Use cold water, a mild detergent, and the gentle cycle for best results. Be sure to let them air dry completely before returning to snuggle time.

Spot-Clean Only Friends

With a clean cloth dampened with cool water and a little mild soap, gently pat any soiled spots—try not to rub, as that can be too rough on the fabric. Then, with a fresh damp cloth, pat again to lift away any soap. Let it air dry fully before it’s ready for more hugs.

Brushing & Fluffing Tips

To keep your plush looking great, gently brush your friend with a soft brush following the direction of the fur—especially if it becomes tangled or matted. You can also fluff them up by giving a simple, gentle shake to help restore their soft, huggable shape.