See our most frequently asked questions below. If you have a question that is not on this list, please reach out to us here, or call: 800-448-GUND (4863)
Please check the item hangtag or sewn-in label for washing information (also available in individual item descriptons on this site). If your item is surface-washable/hand-washable you can spot clean with soap and warm water. If your item is machine-washable (like most of our babyGUND line) follow these instructions:
· Place plush toy in washing machine with gentle detergent on the delicate setting. For extra care, place plush inside a pillowcase or soft cloth bag and close/tie the opening.
· Tumble dry on low. Note: this may require additional cycles.
Need help with your Order? Please call our Order Support line: 800-448-GUND.
If you prefer to email your question, click here to message Order Support.
Question about a GUND item? Please call our Customer Care team: 800-448-GUND.
If you prefer to email your question, click here to message Customer Care.
We accept these payment methods:
· Credit Cards: American Express, Discover, MasterCard and Visa
· PayPal: (Online Orders and US only)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Yes, GUND understands that the safety of your personal information is extremely important to you. We use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorized access.
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